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The Heartbleed Bug

By Kristin Eckmann

April 11, 2014

Earlier this week, on April 7th, 2014, news broke that a threat named the Heartbleed bug was discovered by researchers at Codenomicon and Google. The Heartbleed Bug is a serious vulnerability that attacks the heartbeat extension implemented in OpenSSL. This weakness allows the ability to steal information protected, under normal conditions, by the SSL/TLS encryption used to […]

Debit Cards: The Emerging Growth Opportunities for Banks in India

By Ray Wizbowski

March 21, 2014

Components of the payment ecosystem are constantly changing, and the number of cards issued worldwide is projected to grow to 10 billion this year, thus proving that banks are making tremendous strides in the card business. On a recent trip to India, I had the privilege of meeting with many of the leading banks serving […]

Banking Customer Confidence On The Rise – Creates Opportunity For Better Customer Experience

By Ray Wizbowski

March 12, 2014

A recent article in ABA Banking Journal stated that bank customer confidence is rising across the globe. The study, which was conducted by Ernst & Young, surveyed more than 32,000 banking customers in 43 countries, and shows banks are providing traditional banking services well but are viewed as falling short on important aspects of the […]

Citizens Bank of Las Cruces Enhances Customer Service with Instant Issuance

By Kristin Eckmann

March 5, 2014

Organizations in the payment industry are experiencing first-hand how instant issuance has helped them through the recent card breaches – from an operational standpoint as well as an overall customer satisfaction perspective. Learn how Citizens Bank of Las Cruces, New Mexico has gained a competitive edge by providing instant issuance of emergency card replacements.  Instead […]

EMV Cards – Should U.S. Issuers Implement Now or Wait?

By Ray Wizbowski

February 20, 2014

In the last 60 days, the U.S. payments ecosystem has seen a considerable amount of attention as people discuss the difference between magnetic stripe technologies vs. smart cards, also known as EMV cards or chip cards. By far the biggest item of debate centers around whether chip cards can provide better protection for cardholders. There […]

When Breaches Happen: How to Preserve Customer Relationships with Instant Issuance

By Ray Wizbowski

January 21, 2014

When large data breaches happen, it can be a scary thing and challenging for all parties involved – first for consumers who may have had their cardholder information stolen, second for the retailers who had their systems compromised, and third for financial organizations who take on the liability of fraudulent use of a compromised account […]

Understanding the U.S. Payment Infrastructure

By Ray Wizbowski

January 16, 2014

With the recent large credit/debit card data breach there are a lot of questions that emerge as to how it happened. As consumers check their accounts and bank statements to see if they are one of the millions people affected, they may be left wondering how their cardholder information is protected on their cards, how […]

Wilkinson, Conner on Datacard’s Purchase of Entrust

By Kristin Eckmann

December 17, 2013

Dec. 17 (Bloomberg) — Todd Wilkinson, chief executive officer of Datacard Group, and Bill Conner, chief executive officer of Entrust Inc., talk about Datacard’s purchase of Entrust for $500 million in cash. They speak with Erik Schatzker on Bloomberg Television’s “Market Makers.” (Source: Bloomberg)

Building a Foundation for Your Custom Mobile Wallet

By Rusty Carpenter

November 13, 2013

As a card issuer, you know that mobile commerce is inevitable. You need to develop a wallet strategy now, but you’re faced with difficult decisions from the beginning. Should you invest in costly application development or leverage an existing  application that confines you to a sub-optimal and limited set of features?  This decision will provide the […]

Automated Quality Assurance vs. Manual Inspection

By Dino Balafas

September 10, 2013

Automated quality assurance can help you compete and grow your business by improving card quality and reducing manual inspection costs. However, in situations that depend on human creativity and problem solving, manual inspection also has its place. Choosing the right approach can pose some difficult questions, so we’ve answered a few of the most common […]