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Creating a Positive Customer Experience Post Data Breaches

By Ray Wizbowski

July 30, 2014

The recent large credit and debit card data breaches have undoubtedly strained the daily card production operations of many banks, bureaus and other large card issuers and shine a bright light on two key concerns. The first concern, of course, is prevention. The second concern centers on the replacement of both cards and trust across […]

EMV Migration: All Players Need to be On Board

By Ray Wizbowski

July 9, 2014

The landscape for payment transactions is quickly evolving, and the financial industry is looking for a clear answer as to what is next. All fingers are pointing toward chip-based payment standards, also known as EMV smart cards. And many countries outside of the U.S. have already adopted the EMV standard.  In fact, approximately 42 percent […]

Combining Mobile Banking and Mobile Wallets – Creating the Ultimate Customer Experience

By Sebastien Tormos

June 6, 2014

As the industry evolves, many organizations are now asking themselves how mobile wallets can play into the overall mobile banking experience.  Take for example a recent article that was published, Time to Merge Mobile Payments with Mobile Banking, which states: “Financial organizations should begin preparing today for when the payments method takes off; and that industry experts […]

Reducing Complexity and Strengthening Trust in a Highly Connected World

By Melissa Prosen

May 20, 2014

The market demand for connectivity is growing tremendously.  From 2011-2016, combined demand for citizen, consumer, and employee secure identification needs are expected to grow 18% annually – which means that we will continue to evolve into an even more highly-connected and complex world. By 2017: 30B devices are expected to be Internet connected, including over […]

How to Effectively Deploy a Mobile Wallet

By Ray Wizbowski

May 12, 2014

Today’s financial landscape is no longer tethered to traditional cards. New devices and new technologies are creating an opportunity for organizations to develop new ways of doing business – and one of these is undoubtedly mobile.  As mobile devices continue to change human’s lives with increased convenience, a growing number of financial card issuers are […]

Reducing Cost and Complexity for High-Volume Card Operations

By Dino Balafas

April 21, 2014

High-volume card issuance operations are under constant pressure to increase production efficiency without driving up cost. These operations are working within the constraints of tight reissue delivery timelines, service level agreements (SLAs) and stringent security requirements. Mistakes in a large production run caused by a single operator error could cost in excess of $25,000 in scrapped […]

The Heartbleed Bug

By Kristin Eckmann

April 11, 2014

Earlier this week, on April 7th, 2014, news broke that a threat named the Heartbleed bug was discovered by researchers at Codenomicon and Google. The Heartbleed Bug is a serious vulnerability that attacks the heartbeat extension implemented in OpenSSL. This weakness allows the ability to steal information protected, under normal conditions, by the SSL/TLS encryption used to […]

Debit Cards: The Emerging Growth Opportunities for Banks in India

By Ray Wizbowski

March 21, 2014

Components of the payment ecosystem are constantly changing, and the number of cards issued worldwide is projected to grow to 10 billion this year, thus proving that banks are making tremendous strides in the card business. On a recent trip to India, I had the privilege of meeting with many of the leading banks serving […]

Banking Customer Confidence On The Rise – Creates Opportunity For Better Customer Experience

By Ray Wizbowski

March 12, 2014

A recent article in ABA Banking Journal stated that bank customer confidence is rising across the globe. The study, which was conducted by Ernst & Young, surveyed more than 32,000 banking customers in 43 countries, and shows banks are providing traditional banking services well but are viewed as falling short on important aspects of the […]

Citizens Bank of Las Cruces Enhances Customer Service with Instant Issuance

By Kristin Eckmann

March 5, 2014

Organizations in the payment industry are experiencing first-hand how instant issuance has helped them through the recent card breaches – from an operational standpoint as well as an overall customer satisfaction perspective. Learn how Citizens Bank of Las Cruces, New Mexico has gained a competitive edge by providing instant issuance of emergency card replacements.  Instead […]